What to do about an open recall

Whether you got a letter, saw a news story or found your model on a recall page, the next steps are the same.

1. Confirm your vehicle is included

Recalls often cover only vehicles built in certain plants or date ranges. Search your 17-character VIN at NHTSA.gov/recalls or on the manufacturer's site. A result of “0 unrepaired recalls” means no open recall is recorded for that VIN by participating manufacturers — read what that search does not cover.

2. Read the risk and any advisory

Each record states the defect, the safety risk and the remedy. If the campaign carries a do-not-drive or park-outside advisory, follow it until the repair is done.

3. Contact a dealer

Call a dealer for your brand with the VIN and the recall number. Ask whether parts are available, how long the repair takes, and whether the manufacturer provides alternate transportation for this campaign. Parts are sometimes not ready when a recall is announced; in that case the manufacturer sends an interim notice and a second letter when the remedy is available.

4. Get the repair and keep the paperwork

The remedy is free within the limits described in are recall repairs free?. Keep the repair order showing the recall was completed, and note the date you first presented the vehicle.

5. If something goes wrong

If a dealer refuses or the repair drags on, contact the manufacturer's customer service. You can report a safety problem or a recall issue to NHTSA online or through the Vehicle Safety Hotline at 888-327-4236.

Stay informed

NHTSA offers recall alerts by email and through its SaferCar app. Keeping your address current with your state motor vehicle agency helps manufacturer letters reach you.