NHTSA 21V058000Manufacturer no. 2021020025
Communication › Auto Crash Notification
- Report received by NHTSA
- February 5, 2021
- Owner notification
- March 12, 2021
- Recall initiated by
- Manufacturer
- Units potentially affected
- 1,292,258 (whole campaign)
- Model names in the NHTSA record
- AMG CLS63, CLS550
Components: Communication › Auto Crash Notification; Electrical System › Software
Defect summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Safety risk
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Notes in the NHTSA record
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Source: NHTSA recall 21V058000, filed by Mercedes-Benz USA, LLC. View the campaign on NHTSA.gov